0% APR with no deposit required.

Minimum spend applies £250 minimum credit value

Subject to status and affordability, minimum age required of 18 years, UK resident for more than 3 years, have a personal bank account for the Direct debit to be taken from.

Westbrook Carpets and Laminates Limited,
Unit 8, Westbrook Centre, Warrington, WA5 8UG

Company Number: 06482828

Interest free credit offer excludes the fitting charges, this is the only thing you will need to pay at the time your floors are fitted.

The Consumer Rights Act 2015:

Under the Consumer Rights Act 2015 you have certain rights to reject goods that are unsatisfactory quality, unfit for purpose or not as described at the time of delivery. If the product is found to be faulty or damaged at the time of delivery, you have the right to either:

1.   Reject the product. In this case it will need to be returned to Westbrook Carpets and Laminates and all monies paid will be refunded as soon as possible. Usually within 14 working days and via the original payment method.

2.  A right to keep the product. If the product can still be used despite the damage or fault, usually you will be contacted to arrange a repair.

3.  After 30 days and up to 6 months from delivery/completion you must give us an opportunity to inspect and repair the Product first (or offer you a replacement). If we are unable to resolve the issue this way, then you may be entitled to a refund. If you report a fault after 6 months from the date of delivery, then you will have to provide evidence that the Product is faulty rather than damage being due to reasonable wear and tear. If the fault has been caused by you, then please contact us as we may still be able to help you and quote you accordingly

Complaint’s Procedure:

If you are not entirely happy with your recent experience/products, please contact Westbrook Carpets and laminates on: 01925 244784

westbrookcarpetsandlaminates@gmail.com

We aim to resolve your complaint as quickly as possible. If we can resolve your complaint within 14 days, we will send you a final response detailing our resolution. If we are unable to provide you with a final response within 14 days, we will send you a letter explaining the reason for delay and when we expect to issue you with a final response.